CUSTOMER SATISFACTION SURVEY

First Name: Last Name:
Email: Room Number:
Your Check In Date was: Your Check Out Date was:
Please rate your guest experience from 1 (Very Poor), 2 (Needs Improvement), 3 (Good) to 4 (Excellent):
(If any fields are not applicable to your stay please just leave the option blank and proceed to the next question)

Checking In:
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
Was the communication you received before your arrival satisfactory in explaining how to find the hotel and check yourself in?
How would you rate the self-check process at the hotel itself (IE entering code on door lock)?
Your Room:
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
Room Cleanliness:
Room Maintenance (all light bulbs working, Fireplace working, TV, etc):
Comfort of your room:
Our Hot Pool:
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
Cleanliness of area:
Quality of Hot Pool:
Issues:
Did you encounter any problems while staying with us?
If yes, please explain your problem:
Did you inform our staff about the issue?
If yes, please explain how our staff attempted to resolve the issue:
Were you satisfied with our attempts to resolve the issue?
If no, please explain what could have been done to help resolve the issue:
General:
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
Overall, how would you rate your stay at our hotel?
Based on your visit, would you return to our hotel in the future?
If you chose "No" or "Possibly", please explain what we can do to help ensure your return:
Keep me updated on the specials, promotions and events for this hotel and other Waymarker Hospitality properties?
How did you hear about us? If you answered that you had found us on the "Internet" could you please indicate where on the Internet (Example: Google Search or Ad on TourismCanmore.com)
Comments or Notes: